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Mario1986

MacBook Air si blocca senza ragione

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Ciao a tutti, 

scrivo perché da 2 giorni il mio Mac si blocca di continuo e non ne capisco la ragione.

Ho un MacBook Air (2013), attualmente installato mcOS High Sierra Versione 10.13.5

Ho installato etrecheck e posto di seguito i report.

Sarei grato se aveste qualche suggerimento

Grazie!

 

 

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-28 13:45:18

Runtime: 4:14

Performance: Good

 

Problem: Beachballing

 

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Kernel extensions blocked - There are blocked kernel extensions awaiting user approval.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Insufficient permissions - EtreCheck running under a standard user. Diagnostic information may not be available.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

 

Hardware Information:

MacBook Air (11-inch, Mid 2013)

MacBook Air Model: MacBookAir6,1

1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM - Not upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1600 ok

BANK 1/DIMM0 - 2 GB DDR3 1600 ok

Battery: Health = Replace Soon - Cycle count = 1317

 

Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1366 x 768

S24F350 1920 x 1080 @ 60 Hz

 

Drives:

disk0 - APPLE SSD TS0128F 121.33 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 121.12 GB

disk1s1 - Macintosh HD (APFS) 121.12 GB (86.88 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.12 GB (19 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.12 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 121.12 GB (2.15 GB used)

 

Mounted Volumes:

disk1s1 - Macintosh HD 121.12 GB (31.43 GB free)

APFS

Mount point: /

 

disk1s4 - VM [APFS VM] 121.12 GB (31.43 GB free)

APFS

Mount point: /private/var/vm

 

Network:

Interface usbmodem20333582: SAMSUNG_Android_SGH-I437P

Interface SAMSUNG_MDM: SAMSUNG Modem

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en1: Bluetooth PAN

Interface en2: HUAWEI Mobile

Interface en3: Thunderbolt 1

 

System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 1.04 (1 min ago) 1.68 (5 min ago) 2.03 (15 min ago)

 

Configuration Files:

/etc/hosts - Count: 3

 

Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/ouc.plist

Executable: /Library/StartupItems/StartOuc/StartOuc

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/HWNetMgr.plist

Executable: /Library/StartupItems/HWNetMgr/HWNetCfg

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/HWPortCfg.plist

Executable: /Library/StartupItems/HWPortDetect/HWPortCfg

Details: Exact match found in the whitelist - probably OK

 

32-bit Applications:

54 32-bit apps

 

Kernel Extensions:

/Library/Extensions

[Loaded] Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)

[Blocked] com.malwarebytes.mbam.rtprotection.kext (Malwarebytes Corporation, 3.1 - SDK 10.12)

 

/System/Library/Extensions

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

 

/System/Library/Extensions/HuaweiDataCardDriver.kext/Contents/PlugIns

[Not Loaded] MBBACMData.kext (5.01.05.00)

[Not Loaded] MBBActivateDriver.kext (5.01.03)

[Not Loaded] MBBEthernetData.kext (5.01.09.00)

 

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

 

System Launch Agents:

[Not Loaded]

9 Apple tasks

[Loaded]

185 Apple tasks

[Running]

98 Apple tasks

[Other]

One Apple task

System Launch Daemons:

[Not Loaded]

37 Apple tasks

[Loaded]

192 Apple tasks

[Running]

106 Apple tasks

Launch Agents:

[Loaded]

ouc.plist (? 95eaf36e - installed 2015-01-26)

[Not Loaded]

com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-02-14)

[Not Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)

[Loaded]

com.oracle.java.Java-Updater.plist (? d20a7d30 - installed 2015-04-30)

[Running]

com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-24)

[Running]

HWPortCfg.plist (? 799429ac - installed 2015-01-26)

Launch Daemons:

[Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)

[Loaded]

com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-30)

[Running]

com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)

[Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02)

[Loaded]

com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26)

[Loaded]

com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2015-04-30)

[Loaded]

com.safervpn.HelperTool.plist (Safer Social Ltd. - installed 2018-03-07)

[Running]

HWNetMgr.plist (? eba97c80 - installed 2015-01-26)

[Running]

com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01)

[Loaded]

com.zenmate.charon-xpc.plist (ZenGuard GmbH - installed 2018-03-07)

[Running]

com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01)

[Loaded]

com.skype.skypeinstaller.plist (? a81aef1d - installed 2016-10-26)

User Launch Agents:

[Other]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)

[Loaded]

com.adobe.ARM.***.plist (? 0 - installed 2016-03-24)

[Loaded]

com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-12-02)

[Not Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01)

[Loaded]

com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-05-22)

User Login Items:

Backup and Sync from Google Application (Google, Inc. - installed 2018-01-23)

(/Applications/Backup and Sync.app)

fuspredownloader Application (? - installed 2015-08-24)

(/Users/***/Library/Application Support/.FUS/fuspredownloader.app)

KiesAgent Application (? - installed 2018-05-09)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins:

NPClientBinding: 1.0.0.5 (installed 2016-09-15)

JavaAppletPlugin: Java 8 Update 45 (installed 2015-04-30)

net.juniper.DSSafariExtensions: (installed 2015-04-30)

NPCleanHistory: 1.0 (installed 2016-09-15)

NPSafeSubmit: 1.0 (installed 2016-09-15)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-09)

NPSafeInput: 1.0 (installed 2016-09-15)

AdobePDFViewerNPAPI: 11.0.0 (installed 2012-09-24)

QuickTime Plugin: 7.7.3 (installed 2018-06-16)

Flash Player: 30.0.0.113 (installed 2018-06-09)

Silverlight: 5.1.50901.0 (installed 2018-04-06)

SharePointBrowserPlugin: 14.4.4 (installed 2015-08-29)

AdobePDFViewer: 11.0.0 (installed 2012-09-24)

PepperFlashPlayer: 30.0.0.113 (installed 2018-06-09)

MeetingJoinPlugin: (installed 2015-05-18)

 

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26)

 

Safari Extensions:

Zotero Connector.safariextz - Center for History and New Media - http://www.zotero.org/ (installed 2014-09-15)

3rd Party Preference Panes:

Flash Player (installed 2018-06-02)

Java (installed 2015-04-30)

MacFUSE (installed 2008-12-19)

 

Time Machine:

Time Machine Not Configured!

 

Top Processes by CPU:

Process (count)

Source

% of CPU

Location

WindowServer

Apple

11

 

kernel_task

Apple

5

 

Google Chrome

Google, Inc.

3

 

Google Chrome Helper (17)

Google, Inc.

2

 

sandboxd

Apple

2

 

Top Processes by Memory:

Process (count)

Source

RAM usage

Location

Google Chrome Helper (17)

Google, Inc.

1.13 GB

 

kernel_task

Apple

494 MB

 

mdworker (13)

Apple

196 MB

 

Google Chrome

Google, Inc.

171 MB

 

Finder

Apple

62 MB

 

Top Processes by Network Use:

Process

Source

Input

Output

Location

mDNSResponder

Apple

38 KB

19 KB

 

apsd

Apple

4 KB

2 KB

 

netbiosd

Apple

4 KB

1 KB

 

SystemUIServer

Apple

0 B

64 B

 

kernel_task

Apple

0 B

0 B

 

Top Processes by Energy Use:

Process (count)

Source

Energy (0-100)

Location

Google Chrome

Google, Inc.

9

 

WindowServer

Apple

4

 

Google Chrome Helper (17)

Google, Inc.

4

 

SCIM_Extension

Apple

3

 

TISwitcher

Apple

1

 

Virtual Memory Information:

Available RAM

959 MB

Free RAM

17 MB

Used RAM

3.06 GB

Cached files

942 MB

Swap Used

23 MB

Software Installs (past 30 days):

Name

Version

Install Date

iTunes

12.7.5

2018-05-30

Adobe Flash Player

30.0.0.113

2018-06-09

Adobe Pepper Flash Player

30.0.0.113

2018-06-09

Adobe Digital Editions 4.5.8

4.5.8.0

2018-06-12

MRTConfigData

1.35

2018-06-20

Gatekeeper Configuration Data

144

2018-06-26

Diagnostics Information (past 7 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Run as an administrator account to see more information.

End of report

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